Shipping Policy

01Scope of Policy

This policy applies to all orders placed through the Nestovaya online store, which serves customers in the United States. It works alongside our Terms of Service, Privacy Policy and Return & Refund Policy.

02Shipping Cost

Shipping is free on every product in our store.

• No minimum order amount is required to qualify.
• No delivery fee is added at checkout.
• If an order arrives in more than one package, every package still ships free.

Your checkout page shows the final order total before you pay.

03Delivery Time

Orders are delivered within 3–5 calendar days. We count calendar days, not business days, so Saturdays and Sundays are part of the count. An order placed on a Friday keeps moving through the weekend.

04Where We Ship

Nestovaya is a U.S. storefront and ships to customers across the United States. Enter your shipping address at checkout to confirm that delivery is available to your location.

05Order Confirmation

After you complete checkout, you will receive an order confirmation by email. Please check that the items, quantities and shipping address are correct. If you do not see the email, check your spam or promotions folder, or reach out to our team.

06Order Tracking

Once your order ships, you will receive a shipping confirmation email with the details needed to follow your parcel. You can check the latest status at any time on our order tracking page.

Tracking may pause briefly while a parcel moves between carrier facilities. This is normal, and updates usually resume as the parcel continues its journey.

07Multiple Packages

Items from a single order may occasionally arrive in separate packages. Each package ships free, and your shipping confirmation will help you follow every part of the order.

08Shipping Address

You are responsible for providing a complete and accurate shipping address at checkout. Please review it carefully before you pay.

• Include apartment, suite or unit numbers where they apply.
• If you notice an error, contact us right away. We will do our best to update the address before the order ships.
• Once an order has shipped, we may not be able to change its destination.

09Delays

Some events are outside our control and can extend delivery times. These include severe weather, natural events, carrier disruptions, high seasonal volume and incomplete address details.

If your order has not arrived within the expected window, contact us with your order number and our team will look into it with you.

10Damaged or Missing

If your order arrives damaged, contains an incorrect item or appears to be missing, please contact us with your order number and a short description of the issue. Photos of any damage help us resolve it quickly. Our team is available 24/7 to help make it right.

If tracking shows a parcel as delivered but you cannot find it, check around your entrance, with neighbors and with anyone at your address who may have received it before reaching out.

11Returns and Exchanges

Nestovaya offers free returns and free exchanges within 30 days. Full details on eligibility and how refunds are handled are set out in our Return & Refund Policy.

12Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our services or for operational or legal reasons. When we do, the "Last updated" date at the top of this page will be revised. Orders are governed by the policy in effect at the time of purchase.

13Contact Information

For any question about shipping or delivery, you can reach us here: